Extending IT Support for External Engagement: The Event July 23, 2009Posted by Chris Y in : Events, Updates , add a comment
Extending IT Support for External Engagement was held in July 2009 at Euston House, London for an audience made up of around 20 IT Directors, Managers and senior staff.
As well as general information about the BCE Programme and national agenda the rest of the workshop was a combination of presentation and discussion from BCE Practitioners and case studies (in progress) of integration of IT services support and institutional BCE activity.
Presentations were delivered by staff from a range of different institutions and highlighted several key topics. These included CRM implementation, strategy communication to support services and the role of emergent online tools for external collaboration.
Initial feedback suggested that attendees particularly valued the presentation from Northumbria University, delivered jointly by a BCE Practitioner and an IT manager, exploring how collaboration within the institution had helped drive forward a key project for external engagement.
UCISA provided promotional support and were represented at the event. Subsequent plans are already in place for a larger scale repeat of this workshop – with increased UCISA involvement to add impact and credibility to the agenda.
This event also provided an opportunity to trial some of the peripheral activities that will be used during Phase 3 to connect the events and their outputs to a wider Community of Practice.
- A live Twitter feed (EDIT: That Twitter have somehow decided to drop the tweets from… grrr)
- Distribution of the individual presentation materials and programme for the event, which can be found on SlideShare
All these materials are tagged #bceaware
Photos © JISC Netskills http://www.netskills.ac.uk
UCISA Support Staff Conference 2009 July 13, 2009Posted by Chris Y in : Events, Updates , add a comment
Dave Hartland ran a session for the project at the UCISA Support Staff Conference in Birmingham during June 2009.
This was a workshop session looking at challenges facing staff providing IT support for BCE – particularly from services that are perhaps currently geared more towards teaching and research including:
- What services are required and what expectation do they need to meet?
- How is support provision for BCE currently fulfilled?
- Are new skills required from support staff?
- What advice and resources are available to help?