Supporting and Enabling External Engagement: Videos October 29, 2010Posted by Chris Y in : Updates , comments closed
During event on the 1st October, we interviewed all the speakers and asked them for a short summary of their contribution and how it could help institutions take things forward…
Shirley Wood on how JANET is working to support institutional BCE activity
Paul Hollins (JISC CETIS) on Relationship Management
Mark Williams on how JISC Collections is helping institutions in their external activities
Helen Blanchett on BCE and CPD
John Burke (JISC InfoNet) on how strategic embedding of BCE can help institutions in the times of tight budgets
Supporting and Enabling External Engagement: Links October 15, 2010Posted by Chris Y in : Events, JISC BCE Links, Updates , comments closed
A short summary of the “what now?” links and information from Supporting and Enabling External Engagement, held on Friday 1st October 2010, at the Lakeside Conference Centre, Aston University, Birmingham.
JANET: Supporting BCE
Shirley referred to the consultation process which JANET was undertaking during Oct/November.
You can contribute to the consultation on line at:
Shirley adds… “The online response asks for the respondent’s name, affiliation and contact details (the latter in case of a need to follow up). Alternatively, we are happy to receive responses directly.”
These should be addressed by e-mail to:
Head of Customer Engagement
There is more detail in the consultation document.
Paul’s presentation contained two links to important further information.
The first was to the dedicated Relationship Management section of the JISC CETIS website.
The second (and perhaps more important) was to the JISC funding call for projects looking at good practice, service innovation and alumni engagement. The full details are available on the JISC grant funding site.
FAM for BCE
Mark and John would welcome any questions or case-study expressions of interest. Currently the best way to contact the project is directly, via Mark Williams at:
For more information on the Embedding BCE project visit the project blog.
The full Infokit will give you more detail on the methodology – in particular the use of the workbook and the way it can be used to structure discussion sessions.
Supporting and Enabling External Engagement: Resources October 15, 2010Posted by Chris Y in : Updates , comments closed
Around 50 people attended the free one-day conference Supporting and Enabling External Engagement, held on Friday 1st October 2010, at the Lakeside Conference Centre, Aston University, Birmingham.
The program covered five key areas which had emerged during the consultation sessions and workshops held over the course of the original BCE A&E project.
- Information resource management: Licensing and access for external partners
- Network and systems: Policy and practice for development, management and access
- Relationship management – how does it benefit us?: People, processes and opportunities
- Engaging with internal strategy: Communication, recognition and buy-in
- Professional development and skills for engagement: Recognised development of our capacity
These areas of activity which were reflected across all of the audience groups consulted during the project.
|Welcome and introductions|
|09.30-10.15||BCE A&E: How did we get here?
Chris Young, JISC Netskills
|10.15-10.45||JANET: Supporting BCE
Shirley Wood (JANET)
|11.00-11.45||Relationship Management: Challenges, Processes & Pitfalls
Paul Hollins (JISC CETIS)
|11.45-12.30||FAM for BCE
Mark Williams (JISC Collections), John Pashoud (LSE)
|13.30-14.15||CPD and Skills for External Engagement
Helen Blanchett (JISC Netskills)
|14.15-14.30||Embedding BCE through Business Process Improvement
and Internal Engagement)
John Burke (JISC infoNet)
|14.30-15.50||Embedding BCE Workshop|
|15.50-16.15||Round-up and key take-home information|